Support & IT Services
Remote help, on-site visits, service plans, and managed IT for homes and small businesses.
Help when you need it, covered when you don't
Day-to-day fixes or ongoing managed support — we meet you where you are.
Remote Support
Secure, same-day sessions to fix the issues that don't need a wrench.
On-Site Support
A tech at your door for hardware, networks, and walk-throughs.
Service Plans
Predictable monthly support that keeps everything maintained.
Cloud & Backup
Backups, file sync, and cloud storage that survive the worst day.
Security & Malware
Cleaning, hardening, and monitoring that keeps threats out.
Wi-Fi & Networking
Coverage, setup, and troubleshooting for offices and homes.
Simple plans, no fine print
Call for current pricing — plans are tailored to how many devices you have and how fast you need help.
Home
Best for: home users & families
- Remote help for your home PCs
- Software, email & virus cleanup
- Seasonal tune-ups & updates
Small Business
Best for: offices up to ~15 users
- Priority remote support
- Monthly on-site visit
- Managed backups & security
- Wi-Fi & device setup
Growing Team
Best for: 15+ users & special needs
- Sized to your environment
- Server & network help
- Hybrid retainer + break/fix
Support hours and FAQs
When you can reach us
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday: Closed
Plan customers get priority call-backs. Typical hours — call to confirm same-day availability.
Quick answers
How does remote support work?
You get a secure, guided session — we see your screen with your permission and fix things in real time. It usually takes 15–30 minutes for common issues.
What should I do before bringing a machine in?
Back up anything important if you can, note the symptoms and error messages, and lock up valuables. We'll confirm everything in writing with your quote.
Do you work with Macs?
Yes — we repair and support both Windows and Mac systems, and we can set them up side by side for mixed households and offices.
How fast is the turnaround?
Most repairs are quoted within one business day and finished in 1–3 business days. Urgent business issues jump the queue on plan accounts.
Need help today?
Call the shop — a real tech answers, not a phone tree.